TopFloor — Terms of Service

Last Updated: September 26, 2026

By purchasing or using any product from TopFloor, you agree to these Terms of Service.

1. Key Purchases

• All customers are responsible for purchasing the correct product.
• Once a key has been delivered or revealed, it may be considered used and may not be eligible for a refund.

2. Key Activation

• Customers are responsible for activating their key correctly.
• We are not responsible for issues caused by incorrect activation, unsupported systems, or third-party changes.
• If a key does not work as intended, contact support before attempting to resell, trade, or otherwise transfer the key.

3. Refund Policy

• Refunds may not be available for keys that have already been revealed, activated, or used.
• Refunds will not be provided simply because a customer changes their mind.
• If you experience an issue with your purchase, contact TopFloor support so we can attempt to resolve it.

4. Chargebacks

• Customers should contact TopFloor support before filing a chargeback or payment dispute.
• Fraudulent or unauthorized chargebacks may result in the termination of your TopFloor account and loss of access to purchased services.
• We reserve the right to provide relevant purchase and delivery information to the payment processor when responding to a dispute.

5. Product Functionality

• Our products may be affected by game updates, anti-cheat updates, operating-system updates, or changes made by third parties.
• We do not guarantee that a product will remain functional or undetected indefinitely.
• Temporary downtime does not automatically qualify a customer for a refund.

6. Key Sharing & Reselling

• Keys purchased from TopFloor are intended for the original purchaser unless otherwise stated.
• Sharing, leaking, duplicating, abusing, or unauthorized reselling of keys may result in termination of access without a refund.
• TopFloor is not responsible for keys that are lost or compromised after being voluntarily shared by the customer.

7. Support

• Support is available through the official TopFloor support channels.
• Customers must provide accurate information when requesting assistance.
• Harassment, threats, scams, or abusive behavior toward TopFloor staff may result in termination of support or access.

8. Account & Purchase Security

• Customers are responsible for keeping their account and purchase information secure.
• Do not give your account credentials or purchased keys to people you do not trust.
• TopFloor is not responsible for losses resulting from customers voluntarily sharing their information.

9. Third-Party Services

TopFloor products may interact with third-party games, platforms, or services. TopFloor does not control these services and is not responsible for bans, suspensions, updates, outages, or other actions taken by third parties.

10. Changes to Products

TopFloor reserves the right to modify, update, replace, or discontinue products at any time. Product availability and compatibility may change due to circumstances outside of TopFloor's control.

11. Changes to These Terms

TopFloor reserves the right to update these Terms of Service at any time. Updated terms become effective once published.

12. Agreement

By purchasing a product from TopFloor, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these Terms, please do not purchase or use our products.